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Our Return Policy
At Getchtus, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.
Conditions for Return
- Products must be returned within 30 days of purchase.
- Items must be unused and in their original packaging.
- Proof of purchase is required for all returns.
How to Initiate a Return
To initiate a return, please contact our customer service at info@getchtus.com with your order details and reason for return. Our team will guide you through the process and provide you with a return authorization number.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Processing Your Return
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.