Refund

Refund Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds

• Products must be returned within 30 days of purchase.
• Items must be unused and in their original packaging.
• Proof of purchase is required for all refunds.

How to Request a Refund

To request a refund, please contact our customer service at info@getchtus.com with your order details and reason for the refund. Our team will assist you with the process and provide you with a return authorization number.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

Processing Your Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.

Partial Refunds

Partial refunds may be issued for items that are not in their original condition, are damaged, or have missing parts not due to our error. Additionally, any item returned more than 30 days after delivery may be eligible for a partial refund at our discretion.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at info@getchtus.com for exchange instructions.